The following fourteen principles are core to the identity of
the firm, and guide our daily interactions and activities:
- Delight the customer
- Listen, Look, Think, Act
- Do what you say you will do
- Be scrupulously honest
- Plan your work / work your plan
- Inspect what you expect
- When in doubt, seek help
- Deliver more than promised
- A billable hour = hour of value
- Client acceptance = completed work
- Create value...always...daily
- Own the client's problem
- Recognize excellence
- Have fun